Privacy Policy

privacy policy

Last updated on 12-Jun-2024
Effective date June 12, 2024


This Privacy Policy describes the policies of LUXLED SRL, VIA BOCCHETTO 6, MILANO 20123, Italy, email: web@luxled.it, telephone: +390365260350 on the collection, use and disclosure of the information we collect when you use our website (negozio.luxled.it), hereinafter referred to as “the Service”. By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to the same, please do not access or use the Service.
We have the right to modify this privacy policy at any time without notice and publish it by updating the site. The revised Policy will be effective 180 days after posting, and your continued access or use of the Service after that period will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.


Information we collect:

We will collect and process the following personal information about you:
Name
E-mail
Mobile
Social media profile
Address
Working address


How we use your information:

Utilizziamo le informazioni che raccogliamo su di te per i seguenti scopi:
Creazione dell’account utente
Supporto
Informazioni sull’amministrazione
Gestisci l’ordine del cliente
Gestisci l’account utente
Se desideriamo utilizzare le tue informazioni per qualsiasi altro scopo, ti chiederemo il consenso e utilizzeremo le tue informazioni solo dopo aver ricevuto il tuo consenso e quindi, solo per gli scopi per i quali concediamo il consenso, a meno che non ci venga richiesto di fare diversamente da legge.


Conservazione delle tue informazioni:

We will retain your personal information for between 90 days and 2 years after closing your account or for as long as necessary to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods, such as for record keeping/reporting in accordance with applicable law or for other legitimate reasons such as enforcing legal rights, preventing fraud, etc. Residual anonymous information and aggregate information, none of which identifies you (directly or indirectly), may be retained indefinitely.


Your rights:

Depending on applicable law, you may have the right to access, rectify or delete your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal data to another body, withdraw the consent you have given us to process your data, the right to lodge a complaint with a state authority and other rights that may be relevant under applicable laws. To exercise these rights you can write to us at web@luxled.it. We will respond to your request in accordance with applicable law.
Please note that if you do not authorize us to collect or process the requested personal information, or withdraw your consent to process it for the requested purposes, you may not be able to access or use the services for which your information was requested.


Cookies

To learn more about how we use these and your choices regarding these tracking technologies, please refer to our Politica sui cookie.

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and, accordingly, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


Security


Complaint/Data Protection Officer:
If you have any questions or concerns about the processing of information available with us, you can send an email to our complaints manager at LUXLED SRL, VIA BOCCHETTO 6, email: web@luxled.it. We will address your concerns in accordance with applicable law.

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    WARRANTY CONDITION

    1. PREMISE

    LuxLED guarantees the products for all manufacturing defects, malfunctions or breakage of components under the conditions indicated below.

    1. DURATION OF THE WARRANTY

    For lighting fixtures sold on the http://negozio.luxled.it platform, the warranty is 5 years and starts from the date indicated on the invoice or purchase receipt.

    1. WARRANTY BENEFICIARY

    Replacement or repair under warranty can only be requested by the user who purchased the product from LuxLED or from authorized LuxLED resellers.

    1. WARRANTY PROTECTION

    The warranty includes breakages, faults and malfunctions found by the customer and verified by the LuxLED laboratory.

    The warranty does not protect the product in the following cases:

    (4.1) Storage, assembly and maintenance not compliant with use.

    (4.2) Faults and/or malfunctions due to improper use of the product or in unsuitable environments.

    (4.3) Product opened, tampered with or repaired by personnel not authorized by LuxLED.

    (4.4) Failures caused by exceptional natural events such as: lightning, fires, floods, etc.

    (4.5) Performance compromised by the application of accessories not approved by LuxLED.

    (4.6) Breakages caused by transport and not contested by the customer within 3 working days of receiving the product.

    (4.7) Aesthetic defects, not visible in the place of use, such as slight mechanical imperfections due to the normal production cycle.

    (4.8) Deviation from the electrical and photometric technical specifications if less than 10%.

    (4.9) LEDs not working if less than 5% of those installed.

    1. PROCEDURE FOR REPAIR OR REPLACEMENT OF THE FAILURE PRODUCT UNDER WARRANTY

    To request repair/replacement of the product it is necessary to fill in the RMA form (downloadable from the website: https://luxled.it/sistenza/) together with a copy of the purchase document and forward it to the email address assistance@luxled.it Or info@luxled.itLuxLED will authorize the repair by assigning an RMA number within 1 working day. Only after receiving the RMA number can the customer send the product to the repair center indicated in the RMA form. Any unauthorized returns of goods may be refused or considered out of warranty. It is at LuxLED's sole discretion to choose between repairing the product, replacing it or reconditioning it. The repair/replacement times of the defective product are linked to the availability of spare parts or replacement products. The repaired, replaced or reconditioned product will be returned to the customer, except for shipping and/or spare parts supply problems, within a maximum of 5 working days from the date of receipt.

    1. OBSOLESCENCE OF COMPONENTS

    In consideration of the continuous evolution of electronic products in general and LEDs in particular, 2 years after the sale of the faulty appliance, if spare parts are not available and therefore it is not possible to repair it, LuxLED, as an alternative to repair, will be able to offer the customer the reconditioning of the luminaire with the complete replacement of the entire optical unit (LED, electronics); in this case the customer may be asked for a contribution equal to the percentage of use consumed by the product, with a minimum of €10 and a maximum of €15 for each year of use.

    1. WARRANTY COVERAGE AND LIABILITY

    The warranty does not cover any costs incurred by the customer as a result of product defects; in particular, the following will be the responsibility of the customer:

    Installation/uninstallation costs of the non-functioning product

    Shipping costs of the product from the customer to LuxLED.

    The costs of shipping the repaired and/or replaced products to the customer remain the responsibility of LuxLED but only if the fault has been recognized as covered by the warranty.

    Any liability of LuxLED is expressly excluded in the following cases:

    • Damage to equipment or objects of various kinds connected to the defective product.
    • Loss of operation and/or profit, as well as indirect damage caused by the incorrect functioning of the LuxLED product.

    This warranty absorbs and replaces any other possible liability arising from the products supplied; in particular the customer will not be able to claim damages and/or without prejudice to the responsibilities established by law.

    1. LAWS AND JURISDICTION

    For any dispute that may arise between LuxLED and the customer as a result of faults or malfunctions of LuxLED products, only the Court of Brescia is competent.

    Contact

    You can call the phone +39 0365 260350
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