Cookie Policy

Effective: 12-Jun-2024
Last updated on 12-Jun-2024


What are cookies?

This Cookie Policy explains what cookies are and how and what types of cookies we use, i.e. the information we collect using cookies and how that information is used.
Cookies are small text files that are used to store small information. They are stored on your device when the website loads on your browser. These cookies help us make the website work properly, make it more secure, provide a better user experience, understand how the website works and analyze what works and where it needs improvement.


How do we use cookies?

Like most online services, our site uses first-party and third-party cookies for various purposes. First-party cookies are mostly necessary for the website to function properly and do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly used to understand the performance of the website, how the user interacts with our website, keeping our services secure.


Type of cookies we use

Cookies are small text strings (generally made up of letters and numbers) that allow a site to recognize a particular device or browser; in fact, these text files are sent from a website to the browser used by the user for browsing, are subsequently stored on his device (e.g. Computer, Tablet, Smartphone, etc.) and re-transmitted to the same site during the next visit to the site. 'user. Below are the types and characteristics of cookies sent to the user's terminal while browsing this site.

  1. Proprietary cookies: cookies installed by the operator of the site that the user is visiting
  2. Third-party cookies: cookies installed by the operator of a different site via the site the user is visiting.
  3. Technical cookies: they are used for the sole purpose of transmitting a communication over an electronic communications network or to the extent strictly necessary for the provider of an information society service explicitly requested by the contractor or user to provide this service.
    These cookies can be distinguished into:
    – navigation or session cookies, which guarantee normal navigation and use of the website;
    – analytics cookies, assimilated to technical cookies where used to collect information, in aggregate form, on the number of users and how they visit the site itself;
    – functionality cookies, which allow the user to navigate according to a series of selected criteria (e.g. language setting) in order to improve the service provided.
    Ai fini dell’installazione e dell’utilizzo dei cookie tecnici non è richiesto il consenso dell’interessato.
  4. Third-party profiling cookies: these are cookies aimed at creating profiles relating to the user and which are used to send advertising messages in line with the preferences expressed by the user when browsing the internet. These cookies are installed, through this site, by third parties, such as Facebook, Twitter, LinkedIn, Google and YouTube. For the purposes of installing and using third-party profiling cookies, the consent of the interested party is required.
  5. Third-party analytical cookies (Google analytics provided by Google) used by the Owner for the sole purpose of collecting information in aggregate form such as the number of users of the site and their IP addresses, the most visited pages of the site, etc. These cookies will not be used for profiling purposes.

In relation to the aforementioned third-party cookies installed on this site, without prejudice to the possibility for the interested party to disable them through the browser settings as subsequently indicated, below are the links relating to the information and consent forms made available by the respective third parties:

  1. Google Analytics with anonymized IP
    Informativa privacy
    These cookies can be deactivated by clicking on this link

The user has the right to deactivate the use of all or part of the profiling cookies. If profiling cookies are deactivated, the user will still see advertising messages from the Owner which will not be based on the interests and preferences expressed by the user during navigation.
In particular, the user can block, delete or deactivate individual cookies by changing the browser settings. In fact, most browsers allow you to set rules to activate and deactivate all or only part of the cookies sent.
Instructions for disabling cookies in the main browsers are available at the links below:

  1. Chrome
  2. Edge
  3. Explorer
  4. Safari
  5. Firefox
  6. Opera

However, the owner would like to remind you that deactivating cookies could worsen the user's overall browsing experience.
More information is available on the website Garante della Privacy.

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    WARRANTY CONDITION

    1. PREMISE

    LuxLED guarantees the products for all manufacturing defects, malfunctions or breakage of components under the conditions indicated below.

    1. DURATION OF THE WARRANTY

    For lighting fixtures sold on the http://negozio.luxled.it platform, the warranty is 5 years and starts from the date indicated on the invoice or purchase receipt.

    1. WARRANTY BENEFICIARY

    Replacement or repair under warranty can only be requested by the user who purchased the product from LuxLED or from authorized LuxLED resellers.

    1. WARRANTY PROTECTION

    The warranty includes breakages, faults and malfunctions found by the customer and verified by the LuxLED laboratory.

    The warranty does not protect the product in the following cases:

    (4.1) Storage, assembly and maintenance not compliant with use.

    (4.2) Faults and/or malfunctions due to improper use of the product or in unsuitable environments.

    (4.3) Product opened, tampered with or repaired by personnel not authorized by LuxLED.

    (4.4) Failures caused by exceptional natural events such as: lightning, fires, floods, etc.

    (4.5) Performance compromised by the application of accessories not approved by LuxLED.

    (4.6) Breakages caused by transport and not contested by the customer within 3 working days of receiving the product.

    (4.7) Aesthetic defects, not visible in the place of use, such as slight mechanical imperfections due to the normal production cycle.

    (4.8) Deviation from the electrical and photometric technical specifications if less than 10%.

    (4.9) LEDs not working if less than 5% of those installed.

    1. PROCEDURE FOR REPAIR OR REPLACEMENT OF THE FAILURE PRODUCT UNDER WARRANTY

    To request repair/replacement of the product it is necessary to fill in the RMA form (downloadable from the website: https://luxled.it/sistenza/) together with a copy of the purchase document and forward it to the email address assistance@luxled.it Or info@luxled.itLuxLED will authorize the repair by assigning an RMA number within 1 working day. Only after receiving the RMA number can the customer send the product to the repair center indicated in the RMA form. Any unauthorized returns of goods may be refused or considered out of warranty. It is at LuxLED's sole discretion to choose between repairing the product, replacing it or reconditioning it. The repair/replacement times of the defective product are linked to the availability of spare parts or replacement products. The repaired, replaced or reconditioned product will be returned to the customer, except for shipping and/or spare parts supply problems, within a maximum of 5 working days from the date of receipt.

    1. OBSOLESCENCE OF COMPONENTS

    In consideration of the continuous evolution of electronic products in general and LEDs in particular, 2 years after the sale of the faulty appliance, if spare parts are not available and therefore it is not possible to repair it, LuxLED, as an alternative to repair, will be able to offer the customer the reconditioning of the luminaire with the complete replacement of the entire optical unit (LED, electronics); in this case the customer may be asked for a contribution equal to the percentage of use consumed by the product, with a minimum of €10 and a maximum of €15 for each year of use.

    1. WARRANTY COVERAGE AND LIABILITY

    The warranty does not cover any costs incurred by the customer as a result of product defects; in particular, the following will be the responsibility of the customer:

    Installation/uninstallation costs of the non-functioning product

    Shipping costs of the product from the customer to LuxLED.

    The costs of shipping the repaired and/or replaced products to the customer remain the responsibility of LuxLED but only if the fault has been recognized as covered by the warranty.

    Any liability of LuxLED is expressly excluded in the following cases:

    • Damage to equipment or objects of various kinds connected to the defective product.
    • Loss of operation and/or profit, as well as indirect damage caused by the incorrect functioning of the LuxLED product.

    This warranty absorbs and replaces any other possible liability arising from the products supplied; in particular the customer will not be able to claim damages and/or without prejudice to the responsibilities established by law.

    1. LAWS AND JURISDICTION

    For any dispute that may arise between LuxLED and the customer as a result of faults or malfunctions of LuxLED products, only the Court of Brescia is competent.

    Contact

    You can call the phone +39 0365 260350
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