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WARRANTY CONDITION
LuxLED guarantees the products for all manufacturing defects, malfunctions or breakage of components under the conditions indicated below.
For lighting fixtures sold on the http://negozio.luxled.it platform, the warranty is 5 years and starts from the date indicated on the invoice or purchase receipt.
Replacement or repair under warranty can only be requested by the user who purchased the product from LuxLED or from authorized LuxLED resellers.
The warranty includes breakages, faults and malfunctions found by the customer and verified by the LuxLED laboratory.
The warranty does not protect the product in the following cases:
(4.1) Storage, assembly and maintenance not compliant with use.
(4.2) Faults and/or malfunctions due to improper use of the product or in unsuitable environments.
(4.3) Product opened, tampered with or repaired by personnel not authorized by LuxLED.
(4.4) Failures caused by exceptional natural events such as: lightning, fires, floods, etc.
(4.5) Performance compromised by the application of accessories not approved by LuxLED.
(4.6) Breakages caused by transport and not contested by the customer within 3 working days of receiving the product.
(4.7) Aesthetic defects, not visible in the place of use, such as slight mechanical imperfections due to the normal production cycle.
(4.8) Deviation from the electrical and photometric technical specifications if less than 10%.
(4.9) LEDs not working if less than 5% of those installed.
To request repair/replacement of the product it is necessary to fill in the RMA form (downloadable from the website: https://luxled.it/sistenza/) together with a copy of the purchase document and forward it to the email address assistance@luxled.it Or info@luxled.itLuxLED will authorize the repair by assigning an RMA number within 1 working day. Only after receiving the RMA number can the customer send the product to the repair center indicated in the RMA form. Any unauthorized returns of goods may be refused or considered out of warranty. It is at LuxLED's sole discretion to choose between repairing the product, replacing it or reconditioning it. The repair/replacement times of the defective product are linked to the availability of spare parts or replacement products. The repaired, replaced or reconditioned product will be returned to the customer, except for shipping and/or spare parts supply problems, within a maximum of 5 working days from the date of receipt.
In consideration of the continuous evolution of electronic products in general and LEDs in particular, 2 years after the sale of the faulty appliance, if spare parts are not available and therefore it is not possible to repair it, LuxLED, as an alternative to repair, will be able to offer the customer the reconditioning of the luminaire with the complete replacement of the entire optical unit (LED, electronics); in this case the customer may be asked for a contribution equal to the percentage of use consumed by the product, with a minimum of €10 and a maximum of €15 for each year of use.
The warranty does not cover any costs incurred by the customer as a result of product defects; in particular, the following will be the responsibility of the customer:
Installation/uninstallation costs of the non-functioning product
Shipping costs of the product from the customer to LuxLED.
The costs of shipping the repaired and/or replaced products to the customer remain the responsibility of LuxLED but only if the fault has been recognized as covered by the warranty.
Any liability of LuxLED is expressly excluded in the following cases:
This warranty absorbs and replaces any other possible liability arising from the products supplied; in particular the customer will not be able to claim damages and/or without prejudice to the responsibilities established by law.
For any dispute that may arise between LuxLED and the customer as a result of faults or malfunctions of LuxLED products, only the Court of Brescia is competent.
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